Mortgage Closing Officer – RBC – Montréal, QC

What is the opportunity?

Based in the Home Equity Closing Center, the Mortgage Closing Officer will be responsible for managing and ensuring compliance of mortgage and homeline files from the Mortgage Specialists and the branch network, from approval up to disbursement/activation of the file.

What will you do?

• Provide consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC’s) and proactively identify and recommends solutions to recurring errors and service gaps
• Verify all documents / information to ensure that they are complete and that the information is correct, and take the necessary steps to ensure that corrective action is taken.
• Takes ownership to resolve complex issues and concerns at the first point of contact, demonstrating a long-term perspective in addressing client concerns
• Takes full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
• Prioritize urgent request. Do the followup, modifications, and retourns of omissions efficiently and on time.

What do you need to succeed?

Must-have

• Fluently bilingual in French and English, at a professional oral and written level in both languages
• Ability to confidently take on a high workload and call volume, while prioritizing and multitasking, with a commitment to delivering superior client experience
• Proven interpersonal, communication and problem resolution skills
• Ability to work required shifts within the business hours of 8:00 to 17:00 Monday to Friday on a rotational basis, and able to work overtime during the peak period

Nice-to-have

• Knowledge of the mortgage and homeline product
• Ability to navigate between multiple Windows-based application systems

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• Flexible work arrangements, including bonuses for evening shifts
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team that genuinely puts security first
• A world-class training program in financial services

At RBC, the health and wellbeing of our employees and candidates is always our top priority.

Recruitment Process
COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.

Workplace Flexibility

You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

Health & Safety

For employees that may be required to work from our premises, we’re doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

JOB SUMMARY
City: Montreal
Address: 7101 Parc Ave
Work Hours/Week: 37.5
Work Environment: Service Centre
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 01/28/2022
Req ID: 443689
Platform: Personal & Commercial Banking
Ad Code(s):